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FAQs

Order/Payment

  1. Is it necessary to have an account to shop on Shopele1.com?

Yes, it’s necessary to log into your shopele1 account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.You’ll have access to a personalised shopping experience including recommendations and quicker check-out.

  1. Do Shopele1 ship internationally?
  • No, We deliver within India only.
  1. I am not able to place COD order
  • Possibly you already have a COD order that has not yet delivered. As per company policy second COD order can be placed only after delivery of first COD order, Try either online payment mode or wait for delivery of first order.
  1. Payment has been deducted however transaction not processed?
  • Generally, payments would be refunded within 7 working days.
  1. Will I get the benefit of BP System?
  • Yes, all benefits shall be transferred as per DTM policy.
  1. Can I change DTM Id after placing an order?
  • No, once the order is processed you cannot change any information.
  1. Can i modify my billing or contact details?
  • No, once an invoice has been raised you cannot alter any detail.

 

Delivery-

  1. After how many days delivery takes place?
  • Generally, it’s done within 5 working days, however at times it may take longer time.

 

  1. I missed the delivery of my order today. What should I do?
  • The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery first time.You can check your SMS for more details on when the courier service will try to deliver again
  1. The delivery of my order is delayed. What should I do?
  • On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.
  1. Can I take the shipment after opening and checking the contents inside?
  • A shipment can’t be opened before delivery, However it depends on logistic company’s policy.
  1. I mistakenly rejected to accept delivery, what should I do?
  • In case If you have rejected mistakenly a delivery, do inform on oncustomer care and we will ship again once we receive goods back.

 

Return/cancellation

  1. Which products are not eligible for returns?
  • Most of the products are eligible for return/replacement if qualify as per return policy and terms & conditions.

 

  1. Do I have to return the freebie when I return a product?
  • Yes, the freebie has to be returned along with the product.

 

  1. How do returns work?

– You can raise a request to return your items with these simple steps:

  1. Log into your shopele1 account
  2. Click on ‘Return’ against the item you wish to return or exchange
  3. Fill in the details and raise a return request

Once you raise a request, you’ll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement. You can also track the status of your return request..

Other

  1. Can I resell the goods bought from shopele1.com?
  • No, all goods shipped by us are meant for self-consumption only and not for resell purpose.

 

  1. My query is not stated in FAQs.
  • You can contact on customer care, best solution shall be provided at earliest.

 

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